Help Center

Help Center

Our system must verify the address you enter during checkout as a valid delivery address. If our system detects an error in your address during processing, your order will be put on hold, and we will email you to verify the information given. So please double check your address, so that there are no delays with processing your order.

Shipping times:

  • Our distribution center hours are 9am-4pm EST Monday- Friday. 
  • We process and ship orders within 3-15 business days.
  • Delivery can take 3-7 business days once USPS receives the package.
  • Shipping times might vary depending on location, shipment method and other factors.

DISCLOSURE

Due to high volume of orders, processing time may be longer. However, please rest assure your order is very important to us!

Domestic Orders (USA)

USPS Standard Shipping:  

  • Free shipping on orders over $60
  •  7-15 business days regular processing period 
  •  3-6 business days express processing period
  •  3-5 business day shipping period
  •  Does not include insurance

USPS Priority Mail:

  •  2-6 business day processing period
  •  1-3 business day shipping period

*You can choose your preferred shipping method at checkout

If you have a tracking number and you see that your order is not moving or in transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm We recommend that you choose an insured shipping method to ensure your package will not get lost in the mail. All claims are customers responsibility with the carrier. We do not issue refunds when orders are lost in transit. 

We are also not responsible for customer inputting the wrong shipping info.

For hygiene purposes, we don't offer returns or exchanges for our products. 

We can edit shipping address and exchange products after placing and order but we do not cancel any orders placed. Reason Space Kitty Skin does not allow cancelations is that our team run a tight operation of made-to-order product.

for questions please email contact.spacekitty@gmail.com

Your 100% satisfaction is important to us. We offer a 3-day Exchange/ Reship Policy.

Your order is eligible if:

  • your product is damaged or was faulty upon a delivery 
  • you received the wrong item
  • your order was missing an item
  • it has been with in 3 days of the order being marked as delivered

If your order is eligible, please CLICK HERE and complete the exchange form. Once submitted, our team will review and verify your claim with in 3-7 business days. Follow up emails will be sent out once verified.

*Please note that you must contact us or submit a claim with in 3 days (or 72 hours) of USPS marking the order as delivered. 

Please feel free to email us at contact.spacekitty@gmail.com, be sure to include your order number.

Our customer support team would love to assist you with any questions or concerns you may have. 

Our Space Kitty products are all made with 100% all-natural ingredients that are both gentle and effective to your skin. Our products help combat hyperpigmentation, face & body scars, ingrown hairs, pimples, dark spots, inflammation, and etc., all while keeping your kitty clean, hydrated and refreshed. Sutible for ALL skin types.

Each of our products are designed to target specific skin concerns. The natural ingredients used are full of antioxidants, anti-bacterial, and anti-inflammatory properties. These ingredients are non-comedogenic-- meaning they will not clog your pores. Our products are designed to create healthy beautiful skin!

Main Ingredients & their Benefits:

  • Turmeric: Brightens
  • White Beeswax: Protects & hydrates
  • Shea Butter: Mositurizes & softens
  • Kojic Acid: Lightens & improves the appearance of age spots and sun damage
  • Rose Water: Balances and hydrates
  • Coconut Oil: Protects and soothes
  • Sweet Orange Essential Oil: Reduces dark spots and blemishes and prevents premature skin aging
  • Aloe Vera Gel: Soothes & hydrates
  • Tea Tree Oil: Treats acne
  • Sesame Oil: Heals & protects
  • Argan Oil: Moisturizes & norishes 
  • Jojoba Oil: Softens & hydrates
  • Lavender Essential Oil: Heals & calms

Our products are suitable for all ages & all skin types! 

Yes, our products smell amazing, but no they are not edible. They are for external use only!

If pregnant, we recommend consulting with your doctor first.